SNEAKERSUNIVERSE ENTERTAIMENT LTD may provide information technology services, software and hardware related products, solar products, media and digital services, general merchandise, engineering and construction related services, agriculture, import and export services, hospitality, environmental services, oil and gas related services, automobile and logistics related services, and general contracts and supplies. This Refund Policy explains how cancellations, returns, replacements, service credits, and refunds are handled across its different business lines.
1. Scope of this Policy
This policy applies to:
a. ICT products and services
b. Software, hardware, telecom, and networking related services
c. Solar products and energy related equipment
d. Media, communication, and digital services
e. General merchandise, import and export, and supply transactions
f. Engineering, construction, facility, and related technical services
g. Agriculture, farming, and agro allied related activities
h. Hospitality, catering, bakery, and related services
i. Environmental services, fumigation, cleaning, waste related services, and waste management
j. Oil and gas, automobile, logistics, and related services
k. Other lawful products or services listed on the website
2. Eligibility for Refund, Replacement, or Service Credit
A customer may be eligible for a refund review, replacement, reperformance, exchange, service credit, partial refund, or full refund where:
a. A duplicate payment is confirmed
b. A billing error attributable to SNEAKERSUNIVERSE ENTERTAIMENT LTD is confirmed
c. The wrong product or service was supplied
d. Goods delivered were materially damaged or defective on delivery
e. A paid service was not commenced within the agreed period for reasons directly attributable to the company
f. A service or deliverable was materially deficient or not substantially delivered in accordance with the agreed scope and was not corrected within a reasonable time after notice
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Consultation, inspection, advisory, or design fees already earned
b. Software configuration, installation, deployment, or technical work already commenced
c. Subscription or hosted service periods already used
d. Special order hardware, solar equipment, or custom sourced materials
e. Construction, engineering, facility, or site mobilization costs already incurred
f. Event, hospitality, or catering deposits after scheduling or preparation begins
g. Environmental, cleaning, fumigation, waste disposal, or pest control service charges once mobilization or execution begins
h. Import, export, freight, customs, logistics, and supplier charges already incurred
i. Services already fully rendered or substantially performed
4. Goods Returns
Customers should inspect goods upon delivery and raise complaints within five business days unless another written period applies.
Returned goods must ordinarily be unused, in substantially original condition, and accompanied by proof of purchase and relevant packaging, except where the complaint concerns wrong delivery or verified defect.
5. ICT, Technical, and Solar Related Services
For ICT, software, hardware, telecom, networking, media, solar, installation, or related technical services, payments may be non refundable once configuration, setup, design, registration, integration, installation, deployment, or implementation has commenced.
6. Engineering, Construction, and Project Services
For construction, engineering, facility, civil works, borehole, supply, or project based services, cancellation after project commencement may attract deductions for labor, materials, professional time, site mobilization, third party costs, administrative effort, and other nonrecoverable expenses already incurred.
7. Hospitality, Environmental, and Other Service Transactions
For hospitality, catering, environmental, cleaning, fumigation, waste management, oil and gas, transport, or related service lines, cancellation after staffing, sourcing, scheduling, or mobilization has commenced may attract reasonable deductions for costs already incurred.
8. Refund Review Procedure
To request a refund, exchange, replacement, or service review, the customer should contact SNEAKERSUNIVERSE ENTERTAIMENT LTD using the support details published on the website and provide:
a. Customer name
b. Order, invoice, or transaction reference
c. Date of payment
d. Description of the issue
e. Supporting photos, screenshots, logs, or correspondence where relevant
The company may investigate the request and require additional information before making a determination.
9. Available Remedies
Where a claim is accepted, SNEAKERSUNIVERSE ENTERTAIMENT LTD may choose the most appropriate remedy depending on the circumstances, including:
a. Replacement
b. Exchange
c. Repair or reperformance
d. Service credit
e. Partial refund
f. Full refund
10. Refund Timing
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks, payment processors, freight cycles, and other intermediaries.
11. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. SNEAKERSUNIVERSE ENTERTAIMENT LTD reserves the right to contest unjustified chargebacks and restrict future services or transactions where there is evidence of fraud, abuse, or bad faith conduct.